Terms & Conditions

Dry Food, Back on Track, Donut Beds, Hi-K9 Beds, Therapy Alternatives and SnuffleMats

Order and pay for your item in our shop. Your name and address (personal details) will then be passed onto the supplier to allow them to post your item directly to you. Your order will be placed with them as soon as we receive it and our supplier will post out when they have processed the order. Please allow a few days for processing.

If you have any concerns regarding this please contact us by emailing durham_dogs@yahoo.co.uk or calling 07881 813 347.

If you do not receive your order within a week please contact me so I can investigate with our supplier.

When will my order be received?

Orders will be processed as soon as possible, however please see above conditions regarding processing and delivery regarding the relevant item you have ordered.

Please note that no orders will be processed on weekends, public holidays such as Good Friday, Christmas Day, Boxing Day and New Year’s Day. Orders received on these days will be dispatched on the next working day. Please allow an extra day for delivery due to the high volume of parcels being delivered. If you have any concerns about when your order will be received, please feel free to contact us by emailing durham_dogs@yahoo.co.uk or calling 07881 813 347.

Returns Policy

If you need to return an item, please contact us by emailing durham_dogs@yahoo.co.uk or calling 07881 813 347 and give as much detail as possible regarding why you wish to return the product.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You, the customer, must pay for the return of the item, if you need assistance in arranging a return, please feel free to contact us by emailing durham_dogs@yahoo.co.uk or calling 07881 813 347.

We abide by the Consumer Rights Act 2015, under which, customers have a legal right to reject goods that are deemed to be unsatisfactory quality, unfit for purpose or not as described, and get a full refund. However, the right is limited to 30 days from the purchase date.

Your statutory rights as a consumer are not affected.

Privacy and security

Our online e-commerce platform that allows us to sell our products and services to you is protected by an SSL Certificate.
All payment transactions are provided through PayPal. No card information is stored on our servers. Paypal monitors every transaction, 24/7 to prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind their advanced encryption.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

What we do with your information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable)

With your permission, we may send you emails about our store, new products and other updates.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Moor House Farm, Durham Lane, Peterlee, SR8 3UL by emailing durham_dogs@yahoo.co.uk or calling 07881 813 347.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at Moor House Farm, Durham Lane, Peterlee, SR8 3UL by emailing durham_dogs@yahoo.co.uk or calling 07881 813 347.